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Administrative Staff

Administrative staff are key to the day-to-day operation of a collaborative family practice team.


  • Welcome patients to the practice.
  • Schedule patient appointments and make reminder calls.
  • Contact patients about test results on behalf of a family doctor or nurse practitioner.
  • Maintain health records.
  • Process referrals to other health professionals.
  • Verify patients’ contact information and health card number.
  • Compile information as part of practice quality improvement initiatives.
  • Manage office and medical supplies.

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